Refund policy

We want SimplyRank to be worth what you pay for it. The 7-day free trial exists so you can try the product before paying anything. Beyond that, here's how we handle refunds.

The full legal position is in our Terms of Service. This page describes how we apply refunds in practice — the user-facing commitment that sits on top of the legal baseline.

At a glance

The 7-day satisfaction guarantee

If you've just been charged for the first time after the free trial and you're not satisfied with the product, email [email protected] within 7 days of that first charge. We'll refund the full amount.

This applies to your first paid invoice only, not to subsequent renewals. The point is to give you a no-risk first month after the trial.

Annual plans — 30-day pro-rated refund

If you bought an annual plan and decide within 30 days that it's not for you:

1. Email [email protected] within 30 days of the charge.
2. We refund the unused portion of the year, minus a 10% administration fee.
3. Your account moves back to a no-subscription state and your data is preserved for 30 days (the standard grace period).

Example: you paid $1,680 for Pro yearly, then cancel after 45 days. The refund covers the unused ~10.5 months, minus 10% — about $1,323.

After 30 days, annual plans are non-refundable for the remainder of the year. You can still cancel anytime to prevent renewal at the next anniversary.

Monthly plans — no partial refunds

Monthly plans don't include partial refunds for unused time within a paid month. When you cancel, you keep access through the end of the current billing period and aren't charged again. If you cancel on day 5 of a 30-day cycle, you keep access for 25 more days — but you're not refunded for those 25.

This keeps things simple. Monthly plans are the path for buyers who want flexibility without commitment.

Billing errors — always refunded

These are always refunded in full, no questions:

• Duplicate charges.
• Charges after a confirmed cancellation.
• Charges at the wrong plan rate.
• Charges where SimplyRank's billing system made an error.

Email [email protected] — we resolve billing errors as a priority.

Service issues we caused

If SimplyRank had a serious service outage (extended downtime, lost data, scans failing systematically) and you couldn't use what you paid for, we consider it case-by-case. Possible outcomes:

• A service credit applied to a future invoice.
• A partial refund for the affected period.
• An extended subscription term at no extra cost.

We aim to resolve these quickly and generously. Email [email protected] and describe the impact.

How to request a refund

1. Email [email protected].
2. Include:
   • Your account email.
   • The charge or invoice number you're asking about.
   • Reason for the request.
3. We aim to respond within one business day. Approved refunds are processed via Stripe and typically appear on your statement within 5–10 business days.

You don't need to cancel before requesting a refund — we handle both at the same time if needed.

What we won't refund

• Subscription periods that have already passed (refunds apply forward, not retroactively for old months).
• Plans on Stripe credit notes that have already been issued.
• Payments outside the windows above (e.g. an annual plan, 5 months in, where there's no service issue).
• Subscription cost where the underlying service worked but you didn't use it.

Statutory rights

These commitments are on top of any rights you have under local consumer law. If you're entitled to a refund under your jurisdiction's law, we'll honor that regardless of what's on this page.

Questions

For anything not covered here, email [email protected]. We'd rather have a conversation than enforce a strict reading of a policy.

What's next

• How billing works
• Changing your plan
• Terms of Service