SimplyRank Help Center
This is the full knowledge base for SimplyRank, the platform that tracks how ChatGPT, Claude, Perplexity and Gemini talk about your brand. It's organised into nine sections that roughly follow the order people need them: understanding what the product does, learning the concepts, working the dashboard, acting on what you find, then the practical matters of billing, access and things going wrong.
It's written for whoever is doing the work — a marketer who owns the channel, an SEO lead adding AI search to existing reporting, a founder checking whether AI recommends their product, or an agency strategist running several clients at once. Everything is in plain language, and the concept articles are readable without an account in front of you. If you're brand new, What is SimplyRank? is the shortest useful starting point.
Three things people look for most often: what the plans include and what a change costs you mid-cycle, in Plans and pricing; the tactics that actually move AI visibility, in The visibility playbook; and first-line fixes when something misbehaves, in Common issues. If none of it helps, we answer support ourselves — email [email protected] and a person replies.
Start here
- What is SimplyRank? — what the product does, who uses it, and what it deliberately isn't.
- What SimplyRank measures — visibility, position and sentiment explained.
- All FAQs — every question we're asked most often, in one place.
Browse by topic
Getting started
New to SimplyRank? What the product does, how signup and onboarding work, and a day-by-day plan for your first week of AI visibility data.
3 articles
How AI rankings work
The concepts behind AI visibility — how AI search differs from Google, what visibility, position and sentiment mean, and which models we track.
5 articles
Using the dashboard
Page-by-page walkthroughs of SimplyRank — prompts, brands, scans, tracking, gap analysis, citations, sentiment, recommendations and exports.
10 articles
Improving your AI visibility
Turning scan data into action — what AEO is, which tactics move AI visibility, and how to tell a real signal from ordinary week-to-week noise.
4 articles
Plans and billing
What each SimplyRank plan includes, how to upgrade, downgrade or cancel, how invoicing and VAT work, and when a charge is refundable.
6 articles
Agencies and multi-brand
Running SimplyRank across several clients or brands — a workspace for each, how agency plans are set up, and team access.
5 articles
Account, security, and data
Managing your profile and workspace, notification settings, how SimplyRank stores and protects your data, GDPR rights, and account deletion.
5 articles
Troubleshooting
First-line fixes for sign-in emails that never arrive, scans that stall, failed payments and data that looks wrong — plus how to reach a human.
2 articles
FAQs
Every question we get most often, in one place.
1 article
Can’t find what you need?
We’re a small team and answer support directly. No tier-1 / tier-2 hand-offs.
Email [email protected]Frequently asked questions
What does SimplyRank actually do?
It runs the questions your customers ask AI assistants — the same prompts, on a schedule — against ChatGPT, Claude, Perplexity and Gemini, then records whether your brand was mentioned, where it appeared in the answer, how it was described, and which external sources the model cited. See What is SimplyRank?.
Do I need a credit card to try it?
No. Starting a trial needs only a work email address and your website domain, and there's no payment method held on file during it. You pick a paid plan when you're ready. See Starting your free trial.
How is this different from tracking Google rankings?
Google returns a ranked list of links; an AI assistant returns one synthesised answer that either names you or doesn't. The signals differ too — citations and third-party reputation carry more weight than keywords and technical SEO. Many brands rank well on Google and stay invisible in AI answers. See AI search explained.
Where do I go when something isn't working?
Common issues covers the frequent ones — sign-in emails that don't arrive, scans that stall, declined cards, numbers that look wrong. If that doesn't settle it, Contacting support explains what to include so we can act on your first message.
Is my data used to train AI models?
No. Your prompts, brands and scan results aren't used to train any model, ours or a provider's, and the model APIs we query operate under terms that don't permit retaining your input for training. See Data and security.