Account, security, and data
This section covers everything that sits around the product rather than inside it: who can get into your workspace, what SimplyRank stores about you, where it lives, how long it's kept, and how to get it out or have it removed. Account settings is the practical starting point — profile details, organisation name and your scan schedule all live there.
It's aimed at two readers. Day to day, it's for whoever administers the workspace: setting a password, tuning which alerts land in your inbox, or tidying up after someone leaves. Less often, it's for a security or procurement reviewer asking where the data sits and under what terms — Data and security answers that, including infrastructure, encryption, tenant isolation and retention windows.
A few things are worth knowing up front. You sign in with a six-digit code we email you, and you can add a password if you prefer one. Either way, anyone who can open your inbox can sign in or reset that password, so keeping your email account secure matters more than usual. We don't store card numbers — Stripe handles those. And your scan data is never used to train AI models, ours or anyone else's. If you need data deleted or exported, Privacy and GDPR explains the request routes.
Start here
- Account settings — profile, sign-in and password, organisation, scan defaults and where each settings tab lives.
- Data and security — what we store, where, how it's protected, and how long we keep it.
- Privacy and GDPR — your rights, cookies, sub-processors and how to make a data request.
All articles
Account settings
Where to manage your profile, password, organization and workspace settings in SimplyRank, and how sign-in works.
Data and security
How SimplyRank stores, protects, and retains your data — and what you can expect from us in security incidents.
Deleting your account
How to delete your SimplyRank account, what happens to your data, and how to come back later.
Notifications and alerts
Which emails SimplyRank sends and who receives them, who can change notification settings, and whether Slack alerts are available.
Privacy and GDPR
Your privacy rights, how to exercise them, and what data we collect about you.
Frequently asked questions
How do I change the email address I sign in with?
You can't change it in the app yet: Settings → Profile shows the address but doesn't let you edit it. Email [email protected] from your current address and we'll change it for you. If you've lost access to that address, write from one you can prove you control. See Account settings.
Does SimplyRank use my data to train AI models?
No. Your prompts, brands and scan results aren't used to train any model, ours or a provider's. We query the AI models through standard APIs whose terms don't permit retention of your input for training. Data and security sets out what we store and where it's hosted.
How do I stop getting so many emails?
Notification settings apply to the whole workspace. An owner or admin can switch off the weekly report email under Settings → Notifications, and whoever receives it can use the Unsubscribe link at the bottom of the email, which stops weekly reports from all their workspaces. Emails about your trial, plan and payments can't be switched off; like the weekly report, they go to the person who created the workspace. There are no Slack alerts yet; everything comes by email. See Notifications and alerts.
How is my data kept separate from other customers'?
SimplyRank is multi-tenant with isolation enforced at the database level through row-level security, so queries only ever return your own organisation's data. Traffic is encrypted in transit and the database and backups are encrypted at rest. Details in Data and security.
How do I delete my account, and what survives it?
Cancelling and deleting are different things: cancelling stops your plan and scheduled scans but keeps your data, with nothing deleted automatically, while deletion is permanent and requested by emailing [email protected] from your account address. Billing records are retained for accounting purposes; almost everything else is removed or anonymised. See Deleting your account.
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