Deleting your account

You can delete your SimplyRank account at any time. Here's how it works.

Two paths

There are two different things you might mean by "delete":

Path 1: Cancel your subscription

You stop paying. At the end of your billing period your subscription ends and scheduled scans stop. Your data stays in the workspace in case you come back. We don't delete it automatically.

This is the right path if you're stopping for now but might come back.

See Changing your plan — cancelling.

Path 2: Permanently delete your account

You stop paying and your data is removed. You can't reactivate — you'd have to start fresh.

This is the right path if you want a clean exit.

How to permanently delete

Cancel your subscription first (if you have one) in Settings → Billing.
Email [email protected] from your account email.
State that you want your account permanently deleted.
We confirm via reply, then process deletion within 30 days.

We require deletion via email (rather than a self-serve button) for two reasons: it gives a moment to confirm intent, and it lets us ask any clarifying questions about specific data deletion if you have them.

What gets deleted

When we permanently delete an account:

✅ Your profile (name, email, account record).
✅ Your workspace, all team members, all settings.
✅ All brands, prompts, competitors, categories.
✅ All scan history and scan results.
✅ All citations, recommendations, exports.

What we keep (and why)

A few things stay with us after deletion:

Billing records: accounting and tax law requires us to hold invoice records for a set period. That's invoice data only, not personal contact details beyond what the law asks for.
Anonymous aggregate analytics: Things like "how many trials converted in Q2" — anonymized so they're no longer linked to you.
Required-by-law records: Where we're under a legal obligation to retain (rare).

We delete or anonymize everything we're not legally required to keep.

How long deletion takes

We complete deletion within 30 days of confirming your request. In practice it's usually faster (within a few business days). The full 30-day window exists because some deletions cascade across systems (database, backups, third-party providers) that have their own propagation timelines.

If you change your mind

After cancelling (Path 1): pick a paid plan again at any time. Your data is still there.

After permanent deletion (Path 2): your old data is gone and unrecoverable. You'd start a fresh trial like a new user.

What about my team members?

When you delete the workspace, all team members lose access immediately. Their personal accounts (if they used SimplyRank in other workspaces) are unaffected.

What about my agency clients (Agency plans)?

Each client workspace is a separate workspace. Deleting one doesn't delete the others, so list every workspace you want removed in your request. If you want to hand a client off to manage SimplyRank themselves, contact us first — we can transfer that workspace to them instead of deleting it.

Privacy contact

For deletion requests or any privacy questions: [email protected].