How billing works

SimplyRank uses Stripe to handle payments. The model is straightforward: subscribe to a plan, pay monthly or yearly, get charged automatically on renewal.

Who you pay and how

Payment processor: Stripe.
Accepted methods: most major credit and debit cards. SEPA Direct Debit and other regional methods may be available depending on your country.
Currency: USD. (Multi-currency is on the roadmap.)
Where to manage payment methods: Settings → Billing.

You'll never enter card details on a SimplyRank screen — the card form is hosted by Stripe directly. We don't see or store your card number.

The billing cycle

Your billing cycle starts the day you first subscribe to a paid plan and renews automatically each period:

Monthly plans: charged every month on the same day (e.g. signed up on the 12th → charged on the 12th of each month).
Yearly plans: charged once a year on the anniversary date.

You'll get an email a few days before each renewal as a reminder.

What's on each invoice

Every invoice includes:

Your plan name (Starter Lite / Starter / Pro / Advanced).
Billing interval (monthly / yearly).
The amount charged.
Any pro-rations from mid-cycle plan changes.
The billing period covered (e.g. May 1 – May 31, 2026).
Your company name and address (set in Settings → Billing).

You can download invoices any time from Settings → Billing → Invoices.

Pro-rations

A plan change takes effect straight away, and the amounts are pro-rated for the time left in your billing period. An upgrade on the same billing interval isn't charged on the day: the pro-rated difference is added to your next invoice. A step down isn't refunded to your card: the unused time becomes a credit on your next invoice. Switching between monthly and yearly moves your billing date to the day you switch, and the new period is charged then, less a credit for unused time. See Changing your plan for examples.

Taxes

We charge sales tax / VAT where applicable based on your billing address. The amount and breakdown appear on each invoice.

If you're in the EU/UK and have a VAT number, add it in Settings → Billing. Once verified, future invoices reverse-charge VAT (i.e. zero VAT charged) per the standard EU B2B rules.

What happens if a payment fails

If your card declines on renewal day:

We retry automatically over the next several days. Stripe handles smart retry timing.
You'll get an email asking you to update your payment method.
Your subscription status moves to past_due. During the retry window scheduled scans pause, but you can still see your data and run scans by hand.
If retries fail after the grace period, your subscription moves to unpaid and scheduled scans pause. You can still log in and see your data, but new scans don't run.
Pay the overdue invoice to resume normal service: click Manage Billing in Settings → Billing, update your card there if it has changed, and pay the invoice. While Stripe is still retrying, a later retry may collect it, but once the retries have stopped the invoice stays unpaid until you pay it.

If you anticipate a payment failure (e.g. card expiring), update the method ahead of time to avoid the friction.

You can't change plan while a payment is overdue. Pay the overdue invoice first: see Changing your plan.

Subscription statuses you might see

Status	What it means	What to do
`trialing`	You're on the 14-day free trial	Pick a paid plan when ready
`active`	All good. Subscription paid and current.	Nothing — keep using it
`past_due`	A payment failed; we're retrying	Pay the overdue invoice under Manage Billing in Settings → Billing
`unpaid`	Retries exhausted; service paused	Pay the overdue invoice under Manage Billing; no more retries are made
Set to end	You've cancelled, period not yet ended	You'll keep access until the end of the period
`canceled`	Subscription ended	Resubscribe to come back
`paused`	Manual pause arranged with us	Email us to unpause

Receipts and accounting

Every successful payment generates an emailed receipt and a downloadable PDF invoice in Settings → Billing.

If you need an invoice with specific details (a different billing entity, a PO number, a custom reference), email [email protected] and we'll arrange it.

Common questions

Can I pay by bank transfer or invoice? Yearly Advanced and Agency plans can be invoiced with payment by bank transfer. Email [email protected] to arrange.

Can I be billed in EUR or GBP? Not at the moment. We bill in USD. Multi-currency support is on the roadmap.

Can I get a discount? We don't run promotional discounts. The pricing is straightforward and the same for everyone.

What if I'm charged twice? Email [email protected] immediately. Duplicate charges are always refunded — see Refund policy.

Can I see my upcoming invoice? Settings → Billing shows your next billing date. It doesn't show the amount: a pro-rated amount from a plan change appears on the invoice itself.