How billing works

SimplyRank uses Stripe to handle payments. The model is straightforward: subscribe to a plan, pay monthly or yearly, get charged automatically on renewal.

Who you pay and how

• Payment processor: Stripe.
• Accepted methods: most major credit and debit cards. SEPA Direct Debit and other regional methods may be available depending on your country.
• Currency: USD. (Multi-currency is on the roadmap.)
• Where to manage payment methods: Settings → Billing.

You'll never enter card details on a SimplyRank screen — the card form is hosted by Stripe directly. We don't see or store your card number.

The billing cycle

Your billing cycle starts the day you first subscribe to a paid plan and renews automatically each period:

• Monthly plans: charged every month on the same day (e.g. signed up on the 12th → charged on the 12th of each month).
• Yearly plans: charged once a year on the anniversary date.

You'll get an email a few days before each renewal as a reminder.

What's on each invoice

Every invoice includes:

• Your plan name (Starter Lite / Starter / Pro / Advanced).
• Billing interval (monthly / yearly).
• The amount charged.
• Any pro-rations from mid-cycle plan changes.
• The billing period covered (e.g. May 1 – May 31, 2026).
• Your company name and address (set in Settings → Billing).

You can download invoices any time from Settings → Billing → Invoices.

Pro-rations

When you upgrade mid-cycle, we charge a pro-rated amount for the difference. When you downgrade, the new rate applies at next renewal — no partial refund. See Changing your plan for examples.

Taxes

We charge sales tax / VAT where applicable based on your billing address. The amount and breakdown appear on each invoice.

If you're in the EU/UK and have a VAT number, add it in Settings → Billing. Once verified, future invoices reverse-charge VAT (i.e. zero VAT charged) per the standard EU B2B rules.

What happens if a payment fails

If your card declines on renewal day:

1. We retry automatically over the next several days. Stripe handles smart retry timing.
2. You'll get an email asking you to update your payment method.
3. Your subscription status moves to past_due — service continues normally during the retry window.
4. If retries fail after the grace period, your subscription moves to unpaid and scheduled scans pause. You can still log in and see your data, but new scans don't run.
5. Update your payment method at Settings → Billing at any point to resume normal service. We'll re-bill the unpaid invoice automatically.

If you anticipate a payment failure (e.g. card expiring), update the method ahead of time to avoid the friction.

Subscription statuses you might see

Receipts and accounting

Every successful payment generates an emailed receipt and a downloadable PDF invoice in Settings → Billing.

If you need an invoice with specific details (a different billing entity, a PO number, a custom reference), email [email protected] and we'll arrange it.

Common questions

Can I pay by bank transfer or invoice? Yearly Advanced and Agency plans can be invoiced with payment by bank transfer. Email [email protected] to arrange.

Can I be billed in EUR or GBP? Not at the moment. We bill in USD. Multi-currency support is on the roadmap.

Can I get a discount? We don't run promotional discounts. The pricing is straightforward and the same for everyone.

What if I'm charged twice? Email [email protected] immediately. Duplicate charges are always refunded — see Refund policy.

Can I see my upcoming invoice? Settings → Billing shows your next billing date and amount, including any pro-rations from recent plan changes.

What's next

• Refund policy
• Invoices and payment methods
• Changing your plan